Customer Education Consultant

Motive

As a Customer Education Consultant, you'll develop and deliver training programs for customer success. Motive empowers operations professionals with innovative tools for efficiency.

Posted 5/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $84,000 - $103,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end process of developing customized and impactful training plans
Serve as a primary facilitator for customer-facing training across a variety of formats
Partner with enablement teams to streamline processes, share best practices
Apply expertise in instructional design to conduct thorough needs analyses
Engage in close collaboration with our dedicated Customer Education Specialists

Requirements

What you’ll need

A minimum of 5 years of hands-on instructional design experience
Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions
Strong theoretical and practical understanding of various learning theories
Proficiency with industry-standard eLearning and content authoring tools
Excellent time management and organizational abilities
Willingness and ability to travel up to 40% for onsite delivery

Benefits

Comp & perks

health, pharmacy, optical and dental care benefits
paid time off
sick time off
short term and long term disability coverage
life insurance
401k contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designneeds analysisfacilitating training sessionseLearning toolscontent authoring toolslearning theories

Soft Skills

time managementorganizational abilitiescollaborationcommunication