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Tech Stack
Tools & technologiesDNSFirewallsITSMLinuxMacOSTCP/IPVoIP
About the role
Key responsibilities & impact- Deliver end-to-end IT support across macOS, Windows, and Linux environments, including OS deployment, upgrades, configuration, and advanced troubleshooting.
- Manage employee onboarding and offboarding (onsite and remote), including device provisioning and MDM enrollment using platforms like Microsoft Intune.
- Support enterprise SaaS and collaboration tools such as Google Workspace, Okta, Salesforce, and Slack, ensuring seamless user access and productivity.
- Provide onsite and remote IT support through ticketing systems (Jira), email, and messaging platforms, ensuring timely issue resolution.
- Maintain accurate inventory and lifecycle management for IT and non-IT assets, ensuring proper tracking and compliance.
- Assist with basic network and infrastructure troubleshooting, including awareness of modern security solutions like next-generation firewalls, and leverage AI trends to improve IT support processes.
- Oversee vendor management and procurement, including sourcing, negotiation, purchasing, cost optimization, and ensuring compliance with organizational policies and legal standards.
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience, with 2–4 years of IT support and procurement experience in a fast-paced corporate environment.
- Strong technical expertise across macOS, Windows, and Linux, with hands-on experience in MDM solutions such as Kandji, Microsoft Intune, or similar platforms.
- Proficiency in IT service management tools like Jira Service Management, with experience handling support tickets and workflows efficiently.
- Practical experience supporting enterprise systems including Google Workspace, SSO, CRM, VoIP, and other SaaS applications.
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) and general IT infrastructure, along with awareness of modern security tools and practices.
- Familiarity with AI and automation trends in IT support, leveraging them to enhance operational efficiency and service delivery.
- Strong communication and customer service skills with a problem-solving mindset, flexibility to work varied shifts, hands-on experience with IT Procurement processes, and relevant certifications (e.g., CCNA, Microsoft 365) considered an advantage.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
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Hard Skills & Tools
macOSWindowsLinuxMDM solutionsnetworking fundamentalsTCP/IPDNSDHCPVPNsIT service management
Soft Skills
communication skillscustomer service skillsproblem-solving mindsetflexibility
Certifications
CCNAMicrosoft 365