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About the role
Key responsibilities & impact- Define and maintain the onboarding program for clients based on our product initiatives
- Define, track and achieve key performance indicators for the onboarding program.
- Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients.
- Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations.
- Ensure the timely and successful completion of new client onboarding for all assigned accounts.
- Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule..
- Hosting virtual or in-person group training sessions for new customers.
Requirements
What you’ll need- 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
- Excellent interpersonal, communication (both written and verbal), and presentation skills.
- Experience in delivering client-focused solutions based on customer needs.
- Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level.
- BA/BS degree or equivalent work experience preferred.
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementaccount managementanalytical skills
Soft Skills
interpersonal skillscommunication skillspresentation skillsproblem-solvingbusiness planning
Certifications
BA/BS degree