Technical Support – Solutions Specialist

Motive

Provide technical support and troubleshooting as primary contact for customers at Motive. Collaborate with teams for upgrades and maintain knowledge articles.

Posted 4/24/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaPythonSQL

About the role

Key responsibilities & impact

Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership.
Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA’s.
Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed.
Engage with Product R&D teams for in-depth technical analysis and long-term solutions.
Create and maintain clear, high-quality knowledge base articles for both internal and external audiences.
Share your expertise by conducting informal training sessions and capturing lessons learned across teams.
Stay up to date with industry trends, emerging technologies, and best practices.
Actively contribute to the continuous improvement of our products, services, and internal processes.

Requirements

What you’ll need

A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (certifications are a plus).
Strong experience in software implementation, system integration, and technical support.
Working knowledge of programming languages such as Java, Python, and SQL, as well as APIs and data integration tools.
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Clear and confident communication skills —able to explain technical topics to both technical and non-technical audiences; fluency in English.
A proactive, customer-centric mindset with a proven ability to build long-term client relationships.
Comfort working with complex business solutions and collaborating across multiple teams.
Experience with Home Device Manager or IMPACT products is a strong plus.
Willingness to participate in a 24x7 on-call rotation.

Benefits

Comp & perks

Equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor.
Ethical recruitment practices.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaPythonSQLAPIsdata integrationsoftware implementationsystem integrationtechnical supporttroubleshootingfield upgrades

Soft Skills

analytical skillsproblem-solving skillscommunication skillscustomer-centric mindsetrelationship buildingcollaborationtrainingcontinuous improvementprofessionalismownership

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering