Customer Education Consultant, SaaS
Motive
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $95,000 per year
About the role
- Lead the end-to-end process of developing customized and impactful training plans
- Serve as a primary facilitator for customer-facing training across a variety of formats
- Requires a flexible approach to travel, with the potential for up to 40% travel
- Spearhead in-depth discovery sessions with new and existing customers
- Deliver highly effective Virtual Instructor-Led Training (VILT) and onsite training sessions
- Design and execute robust Train-the-Trainer programs
- Engage in close collaboration with Customer Education Specialists
- Apply your expertise in instructional design to conduct thorough needs analyses
Requirements
- A minimum of 3 years of hands-on instructional design experience
- Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions
- Strong theoretical and practical understanding of various learning theories and instructional design models
- Proficiency with industry-standard eLearning and content authoring tools
- Excellent time management and organizational abilities
- Proficiency in Spanish or French is a significant advantage
- Willingness and ability to travel up to 40% for onsite delivery of training
Benefits
- Health, pharmacy, optical and dental care benefits
- Paid time off
- Sick time off
- Short term and long term disability coverage
- Life insurance
- 401k contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designneeds analysiseLearning developmentcontent authoringVirtual Instructor-Led Training (VILT)Train-the-Trainer programsfacilitationlearning theoriesinstructional design models
Soft Skills
time managementorganizational abilitiescollaborationflexibilitycommunication