Customer Education Consultant, SaaS

Motive

As a Customer Education Consultant, you'll empower customers through impactful training for Motive's SaaS products. Collaborate with stakeholders and deliver tailored training solutions to maximize value.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end process of developing customized and impactful training plans
Serve as a primary facilitator for customer-facing training across a variety of formats
Requires a flexible approach to travel, with the potential for up to 40% travel
Spearhead in-depth discovery sessions with new and existing customers
Deliver highly effective Virtual Instructor-Led Training (VILT) and onsite training sessions
Design and execute robust Train-the-Trainer programs
Engage in close collaboration with Customer Education Specialists
Apply your expertise in instructional design to conduct thorough needs analyses

Requirements

What you’ll need

A minimum of 3 years of hands-on instructional design experience
Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions
Strong theoretical and practical understanding of various learning theories and instructional design models
Proficiency with industry-standard eLearning and content authoring tools
Excellent time management and organizational abilities
Proficiency in Spanish or French is a significant advantage
Willingness and ability to travel up to 40% for onsite delivery of training

Benefits

Comp & perks

Health, pharmacy, optical and dental care benefits
Paid time off
Sick time off
Short term and long term disability coverage
Life insurance
401k contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designneeds analysiseLearning developmentcontent authoringVirtual Instructor-Led Training (VILT)Train-the-Trainer programsfacilitationlearning theoriesinstructional design models

Soft Skills

time managementorganizational abilitiescollaborationflexibilitycommunication