Content Writer
Motive
full-time
Posted on:
Location Type: Remote
Location: Pakistan
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Tech Stack
About the role
- Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
- Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
- Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
- Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
- Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.
Requirements
- 2+ years of relevant experience
- Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
- Technical experience with SaaS and/or Hardware products
- Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
- Hands-on experience with Content management system like zendesk/wordpress/hubspot
- Experience with SEO implementation
Benefits
- Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptHTMLCSSSEO optimizationdata analysiscontent managementcontent draftingimage editingchatbot flowsprocess improvements
Soft Skills
collaborationcommunicationorganizational skillsattention to detailproblem-solving
Certifications
Bachelor's degree in CommunicationsBachelor's degree in WritingBachelor's degree in MediaBachelor's degree in Computer ScienceBachelor's degree in Engineering