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Tech Stack
Tools & technologiesJavaScriptWordPress
About the role
Key responsibilities & impact- Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
- Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
- Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
- Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
- Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.
Requirements
What you’ll need- 2+ years of relevant experience
- Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
- Technical experience with SaaS and/or Hardware products
- Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
- Hands-on experience with Content management system like zendesk/wordpress/hubspot
- Experience with SEO implementation
Benefits
Comp & perks- Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptHTMLCSSSEO optimizationdata analysiscontent managementcontent draftingimage editingchatbot flowsprocess improvements
Soft Skills
collaborationcommunicationorganizational skillsattention to detailproblem-solving
Certifications
Bachelor's degree in CommunicationsBachelor's degree in WritingBachelor's degree in MediaBachelor's degree in Computer ScienceBachelor's degree in Engineering
