Growth Sales Representative, Spanish Speaker
ActiveCampaign
Job Level
Senior
About the role
- Act as a termed collector dedicated to recovering overdue invoices.
- Monitor the status of termed accounts and assess collection efforts.
- Review customer Credits, Debits, Payment history, and execute follow-ups as necessary.
- Handle inquiries and disputes from clients regarding collections and collaborate with internal departments to resolve issues efficiently.
- Generate reports tracking collections' performance and payment trends and analyze data to identify areas for improvement in collection strategies.
- Maintain clear communication with clients to ensure understanding of payment terms and conditions and document all communications and collection efforts accurately.
- Ensure compliance with internal policies and external regulations regarding collections; participate in regular audits and implement feedback for process improvements.
Requirements
- 2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous).
- Proven ability to work independently and adapt in a fast-paced, dynamic environment.
- Capable of working effectively with minimal supervision.
- Takes ownership of tasks and responsibilities with a strong sense of accountability.
- Detail-oriented with a natural inclination towards responsibility.
- Quick learner with the ability to grasp new concepts swiftly.
- Strong communication skills, both written and verbal.
- High level of attention to detail.
- Comfortable working under pressure and meeting strict deadlines; adaptable.
- Able to thrive in ambiguous situations, solve problems, and think independently.
- Proficient in Excel and Google Sheets.
- Demonstrates empathy towards customers.
- Open to feedback, eager to learn, and committed to continuous improvement.
- Capable of identifying larger issues and proposing improvements.
- Resilient in handling workplace pressures, whether remote or office-based.
- Familiarity with Zuora/Salesforce/Collections software.
- A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
