Motive

Customer Success Manager

Motive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups.
  • Build trusted partnerships by understanding client goals, priorities, and business structure.
  • Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations.
  • Monitor the performance of client sites across key automotive and digital KPIs.
  • Deliver clear, actionable performance insights through regular client meetings.
  • Align Motive’s solutions to client business objectives and performance goals.
  • Drive expansion opportunities for Motive products and additional sites within dealership groups.
  • Support client onboarding and ongoing adoption of Motive’s tools and workflows.
  • Lead application training sessions with client teams and key stakeholders.
  • Work closely with the Motive Product team to share client feedback and performance insights.

Requirements

  • 2+ years of experience in customer success, account management, or consulting within the automotive industry.
  • Superior written and verbal communication.
  • Comfortable working with performance data, analytics, and reporting.
  • A consultative communicator who builds trust with client stakeholders.
  • Highly organized with the ability to manage multiple accounts and priorities.
  • Collaborative and comfortable working cross-functionally.
Benefits
  • Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.
  • Meaningful stock option compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance dataanalyticsreporting
Soft Skills
communicationconsultative communicationtrust buildingorganizational skillscollaboration