Collections Specialist
Motive
full-time
Posted on:
Location Type: Hybrid
Location: Islamabad • 🇵🇰 Pakistan
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice).
- Proactively and reactively address billing concerns, including subscription fees and one-time charges.
- Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).
- Utilize Salesforce and Zuora to investigate and resolve payment issues.
- Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
- Support the monthly close process by ensuring accurate period cutoffs.
- Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
- Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
- Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.
- Respond to and resolve customer support cases related to collections in a timely manner.
- Generate accurate reports and forecasts on collection performance.
- Maintain compliance protocols and data integrity across ERP and billing systems.
- Participate in ad hoc financial and operational projects as needed.
Requirements
- 1–2 years of experience in a collections or customer-facing role.
- Strong written and verbal communication skills.
- High level of attention to detail, organization, and vigilance.
- Ability to manage time effectively and work under pressure in a fast-paced environment.
- Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.
- Ability to adapt to shifting priorities and work independently or as part of a team.
- Willingness to work flexible hours, including overtime and rotating shifts as needed.
Benefits
- Health insurance
- Flexible working hours
- Career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsaccount reconciliationbilling analysisreport generationdata integrityfinancial forecastingcustomer account managementSOP improvementpayment issue resolutiontime management
Soft skills
communicationattention to detailorganizationvigilanceadaptabilityteamworkindependencecustomer satisfaction focusproblem-solvingability to work under pressure