Motive

Senior Systems Administration Specialist

Motive

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇰 Pakistan

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Job Level

Senior

Tech Stack

CloudSFDC

About the role

  • Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.
  • Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.
  • Manage end-user profile configurations, reporting, dashboards, and permissions.
  • Oversee the onboarding for the Enterprise Systems Tech-Stack.
  • Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.
  • Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.
  • Create and update documentation for different audiences within the team.

Requirements

  • Must have prior experience in a user-facing technical support, application support, or Service Desk role.
  • Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues.
  • Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
  • A technical background with a general understanding of business systems is necessary.
  • A Salesforce Administrator certification is a plus, but not mandatory.
  • Experience assisting users with related systems like NetSuite or Zuora is a plus.
Benefits
  • Creating a diverse and inclusive workplace is one of Motive's core values.
  • Equal opportunity employer.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceSalesforce Sales CloudSalesforce Service Clouduser managementdata importbug investigationsreportingdashboardstroubleshootingticket management
Soft skills
attention to detailtime managementprioritizationproblem-solvingcommunication
Certifications
Salesforce Administrator