Education Consultant – Technical Content Manager
Motive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇰 Pakistan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the internal support ticket queue (e.g., Jira) for all content maintenance requests.
- Take ownership of tickets routed from product teams and assess the necessary actions to update the content.
- Review product change documentation, fact sheets, and other supporting resources to understand the scope of a feature, UI, or UX change.
- Execute updates, fixes, and changes to existing customer-facing educational materials, including training decks, articles, and documents.
- Ensure all customer-facing educational materials are correct and that the product's message translates properly and accurately into the educational decks and articles.
- Adhere to existing templates, designs, and brand standards for all materials.
- Support the curation and maintenance of the new asset catalog using multiple content management processes and tools
Requirements
- 3+ years of experience in technical writing, documentation, or content management, preferably in a SaaS or technology-driven organization.
- Proven ability to translate complex technical concepts and product updates into clear, concise, and user-friendly content for customer-facing materials.
- Strong command of technical documentation principles, including information architecture, version control, and structured authoring practices.
- Experience managing content maintenance workflows using ticketing or project management systems (e.g., Jira, Asana, or Trello).
- Advanced proficiency in editing and updating materials across multiple content formats (knowledge base articles, decks, guides, and support documentation).
- Excellent attention to detail and consistency in adhering to templates, writing standards, and brand voice.
- Ability to interpret product release notes, UX/UI changes, and technical specifications to assess and implement accurate content updates.
- Familiarity with content management systems (CMS) and documentation tools such as Confluence, Google Workspace, Seismic, or similar platforms.
- Strong collaboration and communication skills to work effectively with product, enablement, and design teams.
- Highly organized, self-motivated, and proactive, with the ability to prioritize and deliver multiple content updates simultaneously under tight deadlines.
Benefits
- Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingdocumentationcontent managementinformation architectureversion controlstructured authoringeditingcontent formats
Soft skills
attention to detailcollaborationcommunicationorganizationself-motivationproactivityprioritization