Collections

• Plan and execute independent projects that influence team OKRs and support the achievement of departmental objectives.
• Demonstrate conceptual and practical expertise in collections, developing analytic skills to guide decision-making and planning.
• Evaluate and balance complex user and stakeholder priorities, driving solutions with a nuanced understanding of end-user impact.
• Develop strong working relationships with adjacent teams, building consensus and proactively contributing to departmental decision-making.
• Effectively synthesize team issues, resolve root causes, and drive solutions within teams and with adjacent partners.
• Advise managers on performance and development strategies, interpret functional objectives, build personnel strategies for the department and guide team leads to implement such strategies.
• Set departmental OKRs based on functional objectives, determine resource requirements, and set guidance for execution.
• Ensuring organizational goals are met, achieve Collections goals, implement strategic settlements and risk management.
• Analyze delinquency patterns across portfolios and proactively refine collection strategies such as cadence schedules, escalation protocols, and collections techniques for aged accounts.
• Analyze open invoice aging, perform scrutiny to define collection opportunities, and work with the team to achieve successful collections.
• Serve as a mentor, providing coaching and supporting career development initiatives for team members.
• Establish and maintain policies, procedures, and SOPs in accordance with internal controls, PCI-DSS/data security, and regional compliance standards.
• Partner with IT/Systems teams on product testing, upgrades, and troubleshooting to enable scale and operational continuity.
• Support automation and process innovation, helping pilot new tools for workflow efficiency.
• Proactively participate for ad-hoc assignments and take initiative to support additional projects or tasks beyond core responsibilities, ensuring flexibility and responsiveness to evolving team and business needs.

Assistant Manager, Collections

Senior Collections Specialist

Senior Collections Specialist, Returns