Collections

• Monitor the status of termed accounts and assess collection efforts.
• Review customer Credits, Debits, Payment history, and execute follow-ups as necessary.
• Handle inquiries and disputes from clients regarding collections.
• Collaborate with internal departments to resolve issues efficiently.
• Generate reports tracking collections' performance and payment trends.
• Analyze data to identify areas for improvement in collection strategies.
• Maintain clear communication with clients to ensure understanding of payment terms and conditions.
• Document all communications and collection efforts in the system accurately.
• Ensure compliance with internal policies and external regulations regarding collections.
• Participate in regular audits and implement feedback for process improvements.

Senior Collections Specialist

Assistant Manager, Collections

Senior Collections Specialist, Returns