Collections

• Oversee device status of accounts by researching and resolving any outstanding inconsistencies and errors.
• Reaching out to customers on outstanding equipment returns.
• Consistent maintenance of return of equipment data of customers as per RMA policy.
• Analyze subscription documents and other data for accuracy and completeness, acquiring missing or correct data when necessary.
• Create invoices and Issuing RMAs.
• Review Returns process and recommend improvements where possible.
• Ensure proper period cut off for month end close procedures.
• Be the point person to answer RMA related support cases.
• Provide accurate and timely reporting.
• Work closely with other functional teams to ensure data quality and consistency.
• Comfortable working with spreadsheets, internet applications and ERP systems.
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.

Senior Collections Specialist, Returns

Senior Collections Specialist

Assistant Manager, Collections