Mosaic

Customer Success Consultant

Mosaic

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $81,492 - $101,865 per year

Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • The Customer Success Consultant is responsible for ensuring customer success satisfaction with firm products and services to ensure retention and sales growth. Works with clients to cultivate future projects and qualify new opportunities. Responsible for work or projects that impact functions or the enterprise; owns and works on projects or processes under limited supervision.
  • Develop Success Plans in cooperation with the client and coordinate the activities necessary to deliver on the plan.
  • Coordinate with the sales team on upsells
  • Must be well versed in issue management, including appropriate escalation internally and expectation management with the client.
  • Organize and lead effective customer interactions, from weekly meetings to day-long workshops
  • Execute the internal administrative tasks necessary to keep our team informed and manage the business.
  • Use tools and data to create repeatable processes to make Customer Success easier - this includes all facets of the business including direct-to-consumer clients, health plans and primary care clinics
  • Build both ad hoc and strategic reporting
  • Perform needs analysis to determine the right solution for a problem/question
  • Identify opportunities for data/knowledge exchange
  • Identify opportunities to eliminate repetitive work
  • Provide support and oversight to managing the internal health (house) account
  • Compensation: $81,492K - $101,865K & bonus eligible
  • About Us apree health is leading the critical shift to value-based care across the United States.
  • apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
  • At apree health, our mission is to solve the affordability crisis and empower people to make the best choices for their health and care.
  • Mosaic Health: Who we are Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.
  • The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations.
  • Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation.
  • Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care.
  • For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn . Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@apree.health for assistance. Read More Follow Us Mosaic Health Candidate Privacy Notice © 2025 Workday, Inc. All rights reserved.

Requirements

  • Bachelor’s degree or equivalent experience
  • 5 years’ experience