Practice Director
Mosaic Consulting Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Oversee the overall WFM Functional team
- Lead setup of governance processes and SOPs
- Identify and track KPIs and lead change initiatives
- Drive adherence to SOPs and standardized delivery processes
- Establish checklists and review cycles for consistent quality
- Identify opportunities for automation and AI to scale operations efficiently
- Drive company initiatives and ensure alignment with strategic goals
- Responsible for driving revenue for the department
- Manage, mentor, and support Managers and Professional Services Leaders
- Drive knowledge sharing, training, and certification programs
- Identify repeatable tasks suitable for AI automation or process optimization
- Champion continuous service improvement initiatives
Requirements
- Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field
- 10+ years of experience in Workforce Management (WFM) or HCM delivery, with at least 5 years in a leadership role
- Proven ability to implement governance processes, SOPs, and KPI tracking
- Demonstrated success in revenue generation and P&L responsibility
- Strong background in UKG Pro WFM modules (Timekeeping, Accruals, Reports)
- Experience driving automation and AI initiatives for operational efficiency
- Expertise in continuous improvement methodologies (e.g., Lean, Six Sigma)
- Ability to work fully remote and travel up to 40% as needed
Benefits
- A competitive salary with bonus potential
- Comprehensive benefits, perks, and PTO package
- An award-winning company culture in a flexible, remote environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Workforce ManagementHCM deliverygovernance processesSOPsKPI trackingrevenue generationP&L responsibilityautomationAI initiativescontinuous improvement methodologies
Soft skills
leadershipmentoringknowledge sharingtrainingcertification programschange managementstrategic alignmentservice improvement