Sales & Customer Success Trainer

Mosai

Sales and Customer Success Trainer improving onboarding, coaching, and certifications for Mosai’s healthcare care-coordination platform. Strengthening client-facing performance, retention, and growth.

Posted 8/21/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering comprehensive training programs for Sales and Customer Success teams, with a focus on onboarding, product knowledge, and sales methodologies. Proven ability to coach and influence behavior change while collaborating effectively across cross-functional teams.

Highest-signal resume keywords

Sales Training DevelopmentFacilitation of Training SessionsCoaching and Feedback SkillsExperience with Learning Management SystemsCertification in Instructional Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DevelopmentSales Methodology SupportProject ManagementPerformance Metrics TrackingCustomer Lifecycle Processes

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsLearning AgilitySelf-Directed Work Ethic

Tools & Technologies

Microsoft OfficeSalesforceLearning Management SystemsConversation Intelligence PlatformsAI-Enabled Productivity Tools

Certifications & Qualifications

Certification in Instructional DesignFormal Training in Adult LearningCertification in Sales Methodology

Industry Keywords

Healthcare TechnologySaaSHome-Based CareSales EnablementCustomer Success

About the role

Key responsibilities & impact

Deliver onboarding and training programs for new Sales and Customer Success team members
Serve as the primary training resource for new hires, providing coaching, guidance, and ongoing development
Build, maintain, and continuously improve onboarding curricula covering product knowledge, sales methodology, industry expertise, and role-specific competencies
Partner with Product, Product Marketing, Clinical, and other subject matter experts to develop and maintain product and industry training materials
Create and deliver training programs for new products, features, and company initiatives
Facilitate instructor-led training sessions, workshops, role plays, and skill development exercises
Coach Account Executives on prospecting, discovery, product demonstrations, objection handling, competitive positioning, negotiations, and closing strategies
Support Account Management teams with renewals, expansion opportunities, value-based conversations, and customer retention skills
Train Customer Success Managers on adoption strategies, business reviews, renewal readiness, risk mitigation, and customer growth opportunities
Review recorded customer-facing calls and meetings to identify coaching opportunities
Develop and administer certification programs
Track onboarding progress, training participation, certification status, and skill development metrics
Identify performance gaps and deliver targeted training and coaching solutions with Sales and Customer Success leaders
Equip frontline managers with tools, resources, and coaching frameworks
Support the evaluation, implementation, and administration of learning management and enablement platforms
Meet training, onboarding, and enablement goals supporting company growth, customer retention, and revenue objectives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree from an accredited institution or equivalent professional experience
3+ years of experience in sales training, enablement, learning and development, or a client-facing Sales or Customer Success role with training responsibilities
Proven ability to facilitate engaging in-person and virtual training sessions for diverse audiences
Experience developing training materials, including guides, playbooks, talk tracks, demo scripts, certifications, training decks, online courses, assessments, and reinforcement tools
Strong coaching and feedback skills with the ability to influence behavior change and improve performance
Experience supporting and reinforcing a structured sales methodology
Strong presentation, communication, and interpersonal skills
Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously
Ability to build effective partnerships and collaborate across Sales, Customer Success, Product, Marketing, and other cross-functional teams
Self-directed work ethic, learning agility, and ability to thrive in a fast-paced, evolving environment
Proficiency with business applications and productivity tools, including Microsoft Office
Experience in healthcare, home-based care, healthcare technology, or SaaS environments
Exposure to both Sales and Customer Success organizations and customer lifecycle processes
Experience supporting teams in a high-growth or private equity-backed organization
Familiarity with Salesforce, learning management systems (LMS), conversation intelligence platforms (e.g., Gong), and AI-enabled productivity tools
Experience designing and implementing training programs, certifications, and onboarding frameworks
Certification or formal training in instructional design, adult learning, facilitation, or a recognized sales methodology
Demonstrated success coaching customer-facing teams to improve performance, productivity, and customer outcomes
Eligibility to work in the United States, verified through the E-verify system if selected

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for individuals with disabilities
E-verify employment eligibility verification