Accounts Payable Support Manager

Mortenson

Accounts Payable Support Manager at Mortenson overseeing the AP Support team and driving continuous improvement in AP processes. Responsible for vendor inquiries, payment accuracy, and team development.

Posted 5/13/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $99,000 - $148,600 per yearWebsite

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Lead the AP Support team responsible for vendor inquiries via ServiceNow, payment support (including internal payments and Paymode), and 1099 reporting support in partnership with Tax and Compliance.
Drive continuous improvement and innovation within Accounts Payable, leveraging emerging technologies, including AI, to reduce manual effort and improve efficiency.
Ensure accurate, timely, and professional resolution of inquiries within established SLAs.
Monitor workload, trends, and aging to proactively address backlog, process gaps, and performance risks.
Develop, maintain, and report on departmental KPIs related to vendor inquiries, vendor master processing, payment accuracy, timeliness, and reclasses.
Monitor adherence to internal SLAs and hold team members accountable for meeting performance standards.
Prepare and share regular KPI reporting with leadership, highlighting trends, risks, and improvement opportunities.
Drive corrective action plans when KPIs or SLAs are not met, including coaching, process changes, or workflow adjustments.
Coach, develop, and performance‑manage AP Support team members using KPI and SLA results to reinforce expectations and accountability.
Establish clear procedures, metrics, and documentation to support consistent execution and sustained performance.
Foster a culture of accountability, continuous improvement, and customer service excellence.

Requirements

What you’ll need

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent practical Accounts Payable experience will be considered.
5-7 years of progressive Accounts Payable leadership experience required, including hands‑on responsibility for vendor inquiries, payment processing, and vendor master data activities.
Experience supporting electronic payment solutions, virtual card programs, and payment platforms (e.g., Paymode) preferred.
Experience supporting 1099 reporting activities and coordinating with Tax or Compliance teams preferred.
Prior experience working with AP systems, ERP platforms, and case management tools such as ServiceNow strongly preferred.
Strong knowledge of Accounts Payable operations, including vendor inquiry management, vendor master data maintenance, payment processing, virtual card programs, and 1099 support activities.
Working knowledge of AP and financial systems, payment platforms, and case management tools (e.g., ERP systems, ServiceNow, Paymode), with the ability to navigate data and support daily operations.
Experience identifying operational inefficiencies and supporting process improvements through clear procedures, documentation, and practical workflow enhancements.
Ability to monitor, analyze, and report on operational KPIs and service level data to assess performance, identify trends, and support continuous improvement.
Strong communication skills to effectively interact with vendors, internal stakeholders, and team members; ability to clearly explain processes, resolve issues, and provide guidance.
Proven people leadership skills, including coaching, feedback, workload management, and supporting team performance in a service‑oriented environment.
Collaborative and customer‑focused mindset, with the ability to build strong working relationships across Finance, Tax, Procurement, Treasury, and other partner teams.

Benefits

Comp & perks

Medical and prescription drug plans that includes no additional cost vision coverage
Dental plan
401k retirement plan with a generous Mortenson match
Paid time off, holidays, and other paid leaves
Employer paid Life, AD&D, and disability insurance
No-Cost mental health tool and concierge with extensive work-life resources
Tuition reimbursement
Adoption Assistance
Gym Membership Discount Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Accounts Payablevendor inquiry managementpayment processingvendor master data maintenance1099 reportingelectronic payment solutionsvirtual card programsKPI reportingprocess improvementsworkflow enhancements

Soft Skills

communication skillspeople leadershipcoachingcollaborationcustomer service excellenceaccountabilityperformance managementproblem-solvinganalytical skillsteam development