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Customer Experience Representative
Morris & Dickson Co., LLC. Process customer and Sales Representative orders with a high degree of accuracy and attention to detail .
About the role
Key responsibilities & impact- Process customer and Sales Representative orders with a high degree of accuracy and attention to detail
- Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions
- Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience
- Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data
- Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)
- Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding
- Process customer audit requests and ensure timely, accurate responses
- Support customers and Sales Representatives with questions related to the company website and ordering processes
- Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience
Requirements
What you’ll need- High school diploma or GED required; additional education or relevant training is a plus
- 2+ years of experience in customer service, order management, or a related operational role
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Experience working with internal systems or order management tools preferred
- Ability to quickly learn new systems and processes
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- HRA, HSA, and FSA reimbursement accounts
- Basic & Voluntary Life Insurance
- Short & Long-term Disability Insurance
- Paid Time Off
- Paid Holidays
- Fitness Program Reimbursement
- Employee Assistance Program
- 401K Savings Plan with a company match
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementcustomer servicedocumentationDSCSA compliancedata entryaudit processing
Soft Skills
attention to detailcommunicationproblem-solvingcollaborationproactive engagement
Certifications
high school diplomaGED