Morressier

Customer Support/Success Manager – Digital Events

Morressier

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team
  • Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
  • Onboard new clients via video training calls
  • Present, define and execute on project scope according to partnership agreements
  • Get product feedback and represent clients needs and future roadmap
  • Present new product developments to clients and ensure consistent communication
  • Manage post-project client debriefs
  • Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

Requirements

  • Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment
  • Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous
  • Proven track record of high satisfaction rates (clients and users)
  • Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
  • Focus on KPIs that drive company success and strategic and financial targets
  • Excellent communication skills, comfort on phone and video, ability to put clients at ease
  • Strong organizational and planning skills with meticulous attention to detail
  • Fluent English (spoken and written)
  • Willing to accommodate US business hours
  • Willingness to work on weekends (extra days will be compensated)
Benefits
  • Competitive salary
  • Flexibility for remote work from home or anywhere else
  • A high-performing dynamic team from around the world
  • Ability to take ownership, opportunities for growth
  • Help mold the future of science and scholarly communications!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Event ManagementCustomer SupportCustomer SuccessExcelDatabase ManagementData ManipulationKPI TrackingProject Scope DefinitionVideo TrainingClient Onboarding
Soft Skills
CommunicationOrganizational SkillsPlanning SkillsAttention to DetailClient Relationship ManagementMentoringProblem SolvingCustomer ServiceInterpersonal SkillsAdaptability