Senior Account Manager, SaaS

Morning Consult

Senior Account Manager managing midmarket and enterprise accounts at Morning Consult. Driving renewals and upsells while building strong client relationships.

Posted 5/6/2026full-timeRemote • Illinois, New York, Washington • 🇺🇸 United StatesSenior💰 $107,500 - $174,900 per yearWebsite

About the role

Key responsibilities & impact

Proactively managing a portfolio of midmarket and enterprise client accounts to drive renewals and upsells
Developing strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products
Acting as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals
Preparing and delivering renewal proposals, contracts and presentations to clients, highlighting the value of our solutions and leading all pricing and negotiation discussions
Collaborating closely with Customer Success, Sales, Product, BizOps, Legal and Finance teams to identify/close upsell opportunities within existing accounts
Utilizing CRM software to track customer interactions, forecast renewals and maintain accurate account/opportunity records
Monitoring customer usage and engagement metrics in partnership with assigned CSMs to identify potential risks and opportunities for proactive intervention
Staying informed about industry trends, competitive landscape and commercial best practices to continuously improve our renewal processes and client experience
Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion

Requirements

What you’ll need

Bachelor’s degree or the equivalent combination of education and experience
7+ years of progressive experience in account management, sales, or contract renewal management - preferably in the SaaS or technology industry
Experience managing midmarket and enterprise-level accounts and related strategy
Proven track record of meeting or exceeding renewal revenue targets (NRR) in a B2B environment
Strong communication, negotiation, and interpersonal skills - with the ability to build rapport and influence decision-makers at all levels
Excellent organizational skills, territory management, and attention to detail - with the ability to manage multiple accounts and priorities simultaneously
Experience working with CRM software (bonus points for Salesforce CPQ!)
Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences and driving business growth
Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Benefits

Comp & perks

flexible work arrangements
equity grant
reasonable accommodations for qualified individuals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcontract renewal managementsales strategynegotiationcustomer engagement metricsrenewal revenue targetsB2B sales

Soft Skills

communicationinterpersonal skillsorganizational skillsattention to detailself-motivatedresults-orientedrelationship buildinginfluencing decision-makersterritory managementcontinuous self-improvement

Certifications

Bachelor's degree