EHR Manager, Managed Services

MorganFranklin Consulting

EHR Manager guiding Tier 2 Managed Services at Highspring. Leading team management, client oversight, and project delivery in a fast-paced healthcare IT environment.

Posted 6/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Interviews, hires, coaches, and provides training to employees to maintain high customer service.
Evaluates employee performance with key metrics (SLA’s, customer feedback, ticket throughput, project milestones).
Approves PTO and timesheets for payroll.
Conducts effective resource planning to maximize the productivity of resources (people, technology etc.)
Maintains and improves operations by assisting employees with best practices; conducting company lunch and learns; team meetings (including one on ones) with employees; identifying and resolving conflict; preparing and conducting action plans
Ability to be 10% billable as a technical lead, project manager, or fill in analyst gaps as needed
Maintains the on-call schedule, ensuring adequate coverage at all times
Works with the team to oversee client projects and upgrades, including client check-in, meetings, and progress reports.
Works with team leads to conducts quality audits of application analysts ticket work, ensuring established benchmarks are being exceeded and feedback is provided to analysts in monthly one on one sessions
Builds strong relationships with clients, direct reports, and internal PPC team members.
Leads select EHR projects, provides effective project management and drives successful outcomes including monthly progress reports
Ability to assist the sales and delivery team with scoping future work, interviewing and providing statement of work documentation
Other duties as assigned

Requirements

What you’ll need

Must have a strong personal drive for leading, delivering great customer service and thriving in a fast-paced environment
Demonstrate knowledge of management principals, healthcare policies, procedures, information systems, Microsoft products and related IT systems
Certified in core application, additional certifications in ITIL, PMP, MBA are a plus
Ability to lead difficult conversations, analyze data, present the data and make decisions based on the data
Excellent communication, management, interpersonal and leadership skills required.
Advanced conflict resolution skills required.
Knowledge of performance evaluation and customer service metric
Excellent organizational and leadership skills with problem-solving ability.
Active Epic Certification
Bachelor’s Degree and/or equivalent work experience
Minimum of 5 years of related experience
Experience leading projects and managing team members is a plus

Benefits

Comp & perks

Competitive salary with full benefits including medical, dental, vision, 401k, PTO, and more
Occasional after-hours, weekend, and holiday work may be required in this role.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementperformance evaluationdata analysiscustomer service metricsresource planningconflict resolutionEHR project managementMicrosoft productsIT systems

Soft Skills

leadershipcommunicationinterpersonal skillsorganizational skillsproblem-solvingpersonal drivecustomer serviceteam managementrelationship building

Certifications

Active Epic CertificationITILPMPMBA