Executive Services Specialist, Associate

Morgan Stanley

Executive Services Specialist managing executive level relationships for Shareworks. Handling stock option and equity plan inquiries with a focus on customer service excellence.

Posted 7/31/2026full-timeAlpharetta • Arizona, Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and compliance within financial services, particularly in handling stock options and share purchase plans. Proficient in using ShareworksTM and Microsoft Office Suite to manage client inquiries and ensure regulatory adherence.

Highest-signal resume keywords

Customer Service ExcellenceSIE, Series 7 & 63 LicenseShareworksTM ProficiencyAnalytical Problem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceEquity Markets UnderstandingCall Volume ManagementCompliance AdherenceProblem-Solving

Soft Skills

FlexibilityAttention to DetailTime ManagementTeam Collaboration

Tools & Technologies

ShareworksTMMicrosoft Office Suite

Certifications & Qualifications

SIE LicenseSeries 7 LicenseSeries 63 License

Industry Keywords

Stock OptionsShare Purchase Plans10b5-1 Plans144 FilingsMoney Movement

About the role

Key responsibilities & impact

Inbound and outbound calls to stock option and share purchase plan executive level participants
Working with the executive teams of our issuers on complex issues such as establishing 10b5-1 plans, 144 filings, share gifting, money movement etc.
Sensitively addressing customer needs and challenges in a timely and efficient manner
Using our proprietary online application, ShareworksTM, and other online tools to respond to client inquiries
Responding to complaints from participants, including ensuring all situations are resolved or escalated appropriately
Achieving daily benchmarks for call volumes and accuracy of responses
Following established processes to ensure privacy, compliance and audit requirements are always met
Working closely with all team members, ensuring information is shared as appropriate

Requirements

What you’ll need

A bachelor’s degree is required
Current SIE, Series 7 & 63 license required
Demonstrated success in providing exceptional customer service, particularly by phone and email
Understanding equity markets and trading would be a definite asset but is not a requirement
Flexibility to support a variety of shift times between Monday and Friday
Proficiency with Microsoft Office Suite
Strong analytical, attention-to-detail, and problem-solving skills
Comfortable in a fast-paced and evolving environment
Proven ability to triage and prioritize multiple tasks at once

Benefits

Comp & perks

Attractive and comprehensive employee benefits and perks
Support for employees and their families at every point along their work-life journey