IT Vendor & Contract Management Associate
Morgan Stanley
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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About the role
- Own governance for assigned vendor relationships supporting IT and Workforce Services operations.
- Ensure vendors deliver services in line with contractual obligations, SLAs, KPIs, and commercial terms.
- Establish and maintain structured operational governance, including regular service reviews, operational meetings, and escalation frameworks.
- Track vendor performance, identify risks and issues, and partner with service leads and vendors to drive timely resolution.
- Support Quarterly Business Reviews (QBRs) and ongoing performance reporting, ensuring transparency and accountability.
- Manage active vendor contracts throughout their lifecycle, including renewals, amendments, and change requests.
- Partner with Firmwide Sourcing to initiate and support new RFPs, competitive bids, and Contract Change Requests.
- Ensure contracts are structured with elasticity, enabling cost reduction, scalability, and flexibility aligned to demand.
- Implement and maintain contract best practices that incentivize partnership, continuous improvement, automation, and cost efficiency.
- Identify opportunities to simplify, standardize, or consolidate contracts in support of broader Workforce Services strategy.
- Work closely with Workforce Services service leads to support operational needs, new requests, scope changes, and service evolution.
- Act as a key liaison between internal stakeholders, vendors, and sourcing/legal partners.
- Facilitate alignment between operational requirements and contractual/commercial frameworks.
- Contribute to vendor strategy discussions, including transitions to managed service models, location strategy, and service transformation initiatives.
- Contribute to building a world-class contract and vendor management function that delivers measurable value to the organization.
- Help define and improve CME standards, governance frameworks, operating models, and documentation.
- Identify opportunities for process improvement, automation, and improved reporting across vendor and contract management activities.
- Support broader CME initiatives focused on cost optimization, service quality, and operational efficiency.
Requirements
- 6+ years of experience in vendor management, contract management, or service governance within an IT support or technology services environment.
- Bachelor's degree in Business, Finance, Information Technology, or a related field (or equivalent experience).
- Proven experience managing third-party vendors, service levels, and contractual deliverables.
- Strong understanding of SLAs, KPIs, managed services, and vendor governance models.
- Experience partnering with sourcing/procurement teams on RFPs, contract negotiations, and change requests.
- Demonstrated ability to identify cost optimization and efficiency opportunities within vendor contracts.
- Strong stakeholder management skills, with the ability to work effectively across technical, operational, and commercial teams.
- Excellent organizational, communication, and problem-solving skills.
- Basic IT desk and user support skills are preferrable.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementcontract managementservice governanceSLAsKPIsRFPscontract negotiationscost optimizationprocess improvementautomation
Soft Skills
stakeholder managementorganizational skillscommunication skillsproblem-solving skills
Certifications
Bachelor's degree