Quality Improvement Analyst
Morgan Stanley
full-time
Posted on:
Location Type: Office
Location: South Jordan • Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reviewing oversight reports with a focus on quality, consistency, and compliance with firm and department policies and procedures.
- Providing constructive feedback to Associates/Specialists on identified process errors and considering Associate feedback upon challenges of process errors.
- Conduct performance meetings with Team Managers and Training Manager(s) to develop tailored quality improvement plans for individual Associates/Specialists and provide direct coaching as needed.
- Participate in calibration meetings to ensure consistent error identification across QIA team.
- Join and participate in team meetings to help promote consistency and culture.
- Engage in cross-training and expand your expertise within the Morgan Stanley Account team in the 9/10 space to provide enhanced support to the quality team.
- Identify and provide solutions for opportunities to improve efficiencies and processes within the SRU, as well as identify areas that may require additional quality sampling.
- Ability to handle a high volume of requests in a fast-paced environment across multiple time zones.
- Project management with a focus on process improvement, efficiencies, and policy consistency.
- Ability to stay current on SEC/FINRA, compliance, firm guidelines, and department policies and procedures with an ability to apply knowledge to ensure risk mitigation.
- Some travel possible (up to twice per year).
Requirements
- Demonstrated leadership capabilities, with previous management or supervisory experience being advantageous.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Strong organizational skills, attention to detail, and critical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to research and resolve escalated inquiries independently.
- Self-motivated and capable of thriving in a fast-paced environment.
- Bachelor’s degree or equivalent work experience.
- Licenses and Registrations: Series 7, 66 (or 65 and 63), and 9/10 or equivalent (Series 24 and Series 4 are considered equivalent).
Benefits
- attractive and comprehensive employee benefits and perks in the industry
- ample opportunity to move about the business for those who show passion and grit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeExcelOutlookproject managementprocess improvementquality improvementrisk mitigationcompliance
Soft skills
leadershiporganizational skillsattention to detailcritical thinkingwritten communicationverbal communicationself-motivatedability to handle high volume requests
Certifications
Series 7Series 66Series 9Series 10Series 24Series 4