Manager

• Develop relationships with a book of highly active traders
• Provide coaching and support to team members
• Train, coach, motivate, and mentor ATRMs
• Create a positive environment by motivating and engaging employees
• Review and evaluate customer interactions
• Provide industry expertise to ensure goals are met
• Research and resolve complex trade-related issues
• Provide oversight and approvals for trade entry or transactional items
• Communicate issues related to the customer experience to management

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