Technical Escalations Engineer
Mora Taara
full-time
Posted on:
Location Type: Hybrid
Location: Sunnyvale • California • United States
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Salary
💰 $165,000 - $185,000 per year
About the role
- Build lab environments to replicate customer-reported performance issues.
- Perform root cause analysis (RCA) on hardware and networking failures in close partnership with our Engineering lead.
- Translate your findings into actionable intelligence.
- Act as the Tier 3 escalation point for complex technical issues that require more than just a reboot.
- Assist with User Acceptance Testing (UAT) by performing QA in diverse customer environments.
- Work directly with Product, Network Operations, and Engineering to influence product improvements.
Requirements
- At least 5 years of experience in technical solutions engineering, test engineering, or a similar role.
- Deep understanding of network protocols, topology, and hardware performance.
- You enjoy breaking things just to figure out how to fix them. You are persistent in finding the "why" behind a bug.
- Ability to take a complex technical solution and document it into a clear, step-by-step guide for others.
- Comfortable working in the trenches with Engineering while still being able to communicate effectively with customer-facing teams.
- Ability to work in the Sunnyvale office at least 3 days per week.
- Direct experience with free space optics and/or radio frequency hardware
Benefits
- bonus
- equity
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysisnetwork protocolshardware performanceUser Acceptance TestingQAtechnical solutions engineeringtest engineeringfree space opticsradio frequency hardware
Soft Skills
problem-solvingcommunicationdocumentationcollaborationpersistence