Global Manager – National Engagement Leads, Ultra Rare Diseases
Norgine
IT Service Delivery Manager
Moore Kingston Smith
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £74,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureSwift
About the role
- Lead and develop a geographically distributed IT support team.
- Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
- Oversee incident, problem, and change management, ensuring swift resolutions.
- Act as ITIL lead, embedding best practice across the function.
- Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
- Champion a user-focused service culture and support smooth transitions for new projects and systems.
Requirements
- Proven experience leading a multi-site IT Service Desk or enterprise support function.
- Strong leadership skills, with the ability to coach and motivate technical teams.
- Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
- Track record in managing high-impact incidents and driving continuous service improvement.
- Excellent stakeholder management and communication skills.
- Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS)
