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About the role
Key responsibilities & impact- Forecast and analyse key trading KPIs including sales, margin, AOV, conversion rate, and traffic to identify risks and opportunities
- Own and optimise on-site merchandising using tools such as Algolia, including category and non-category pages, navigation, product placement, and onsite search
- Use customer behaviour data (conversion funnel, click-through rates, search and product performance) to improve engagement and conversion
- Deliver a seamless, high-performing customer journey by identifying and resolving friction points
- Support the development and execution of promotional plans in collaboration with Marketing and Buying teams
- Ensure pricing and offer strategies are aligned to commercial goals
- Partner with Buying teams to review category ranges, identify gaps, and contribute to range planning
- Monitor competitor activity, pricing, and market trends on a regular basis to inform trading decisions
- Collaborate cross-functionally with marketing, UX, commercial, and content teams to deliver cohesive campaigns and cross-category optimisation
- Identify and capitalise on cross-merchandising opportunities to drive key ecommerce metrics
- Produce and share performance reports, translating data into clear, actionable insights for stakeholders
Requirements
What you’ll need- Proven experience in ecommerce trading or online merchandising within a retail or marketplace environment
- Strong track record of delivering commercial targets through data-led trading activity
- Advanced analytical skills with experience using tools such as Adobe Analytics or PowerBI
- Experience forecasting key ecommerce metrics and using insights to inform decisions
- Confident stakeholder management and communication skills across multiple teams
- Understanding of pricing, promotions, and range planning principles
- Comfortable working in a fast-paced, data-driven environment
- High attention to detail with a proactive and solution-focused approach
Benefits
Comp & perks- 💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
- 💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
- 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working, and opportunities for international working.
- 📈 Career Growth: Learning allowances, coaching, and development programs.
- 🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ecommerce tradingonline merchandisingdata analysisforecastingpricing strategiespromotional planningcross-merchandisingperformance reportingcustomer behaviour analysisconversion optimization
Soft Skills
stakeholder managementcommunication skillsattention to detailproactive approachsolution-focused mindsetcollaborationanalytical thinkingproblem-solvingadaptabilityteamwork