Moonpig

Director of Sales

Moonpig

contract

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Own the full P&L for third party channels, including sales, margin, profit and forecast accuracy
  • Stabilise performance and deliver a clear, credible recovery plan with measurable milestones
  • Take early, decisive trading actions to protect delivery against budget
  • Create clarity around performance drivers, strengthening commercial control and accountability
  • Establish a strong weekly trading rhythm across all channels
  • Focus performance conversations on what drives results and what needs to happen next
  • Move the function from reporting to action, with clear ownership and follow-through
  • Set clear targets by account and B2B channel, aligned to revenue, margin and growth goals
  • Improve forecast accuracy through disciplined pipeline management
  • Define the role of third party channels within the Experiences growth strategy
  • Position Buyagift as a leading partner, using the Moonpig brand to expand reach and sales
  • Identify and unlock new, underutilised channels to drive incremental growth
  • Shape compelling propositions by channel, including boxed gifts, gift cards and digital products
  • Balance growth with margin through smart pricing, promotions and cost control
  • Build clear, commercially grounded growth plans for every channel
  • Lead senior negotiations to improve terms, visibility, funding and margin outcomes
  • Drive new business across marketplaces, e-commerce platforms and retail partners
  • Build a strong pipeline of opportunities, with clear ownership and delivery milestones
  • Reset expectations with partners and introduce structured, outcome-focused planning
  • Oversee key agency relationships, including Amazon marketplace performance
  • Re-establish high standards across availability, stock performance, content and distribution
  • Strengthen catalogue quality and retail execution across all channels
  • Protect margin through disciplined trading practices
  • Remove blockers quickly by aligning teams and partners around solutions
  • Set clear performance standards and SLAs across agencies and operational partners
  • Build a proactive, sales-led culture focused on growth and long-term partnerships
  • Lead, coach and evolve a team of c.8 to match the ambition of the turnaround
  • Create a culture of pace, clarity and ownership
  • Raise the bar on commercial thinking, data use and execution
  • Support and develop high-potential talent while addressing performance where needed
  • Share clear, insight-led performance updates with senior stakeholders
  • Communicate risks, trade-offs and actions with confidence and clarity
  • Partner closely with leadership to align third party strategy with wider business goals

Requirements

  • Strong experience owning P&L in sales or commercial channel environments, ideally in Retail channel leadership / Marketplace / e-commerce / environments or similar. Experience in FMCG or large-scale retail environments is helpful but not essential
  • Proven success managing and growing retail and e-retail accounts at a senior level
  • Experience driving trading cadence, margin performance and in-year interventions
  • Track record of leading teams through change, turnaround or performance reset
  • Sharp commercial instinct with the ability to quickly identify what drives performance
  • Confidence negotiating trading terms and managing margin dynamics
  • Focus on outcomes over activity, with a bias for action
  • Comfortable operating in fast-paced, high-accountability environments
  • Experience in mid-sized, high-growth or PE-backed businesses is a plus
  • Decisive leadership style with strong ownership and accountability
  • Clear, confident communicator—able to move between detail and big picture
  • Comfortable challenging constructively to drive better outcomes
  • Preference for simplicity, pace and clarity over unnecessary complexity
Benefits
  • 💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
  • 💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
  • 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
  • 📈 Career Growth: Learning allowances, coaching, and development programs.
  • 🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementforecast accuracypipeline managementtrading cadencemargin performancenegotiating trading termsperformance resetcommercial controldata usesales growth
Soft Skills
decisive leadershipownershipaccountabilityclear communicationconstructive challengingfocus on outcomesteam leadershipstrategic thinkingproactive cultureclarity