Director, Trust & Safety
MoonPay
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Job Level
Tech Stack
About the role
- Champion platform integrity across the entire MoonPay suite of products and services.
- Partner closely with Product, Engineering, Data, Payments, and Compliance to execute a collective strategy aimed at keeping our customers safe.
- Lead multiple global teams, providing the strategic direction and policy logic required to protect users and the business.
- Manage the end-to-end dispute lifecycle to maximize recovery and ensure compliance thresholds.
- Direct company-wide responses to fraud attacks and high-priority incidents, ensuring rapid containment and resolution.
- Optimize operational health by tracking and optimizing cost-per-decision across vendor and workforce stack.
- Manage fraud risk across the global partner ecosystem and support a collaborative fraud intelligence network to protect the broader Web3 space.
Requirements
- Proven track record of leading Trust & Safety or Fraud functions in high-growth fintech or crypto companies.
- Extensive experience managing multi-tiered teams and scaling operations via external Managed Service Providers.
- Experience managing fraud across B2B partners and participating in global fraud intelligence networks.
- Demonstrated ability to use AI/ML insights to improve operational performance and automate complex workflows.
- Experience working as a primary stakeholder alongside **Product, Engineering, Data, Payments, and Compliance** teams.
- Strong understanding of identity verification, payment risk (ACH, Card, Open Banking), and blockchain forensics.
Benefits
- 💰Competitive salary package
- 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
- 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
- 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
- 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
- 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
- 🩺 Private Healthcare benefits: To protect you and your loved ones
- 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
- 📚 Annual training budget: We support your training journey every step of the way
- 🪑 Home office setup allowance: Create the home office of your dreams
- 👛 Remote working allowance: Those working fully remotely get a little extra for utilities
- 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
- 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
- ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
- 🚀 Working in a disruptive and fast-growing company where excellence is rewarded
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud managementdispute lifecycle managementAI insightsML insightsidentity verificationpayment riskblockchain forensics
Soft Skills
strategic directionleadershipcollaborationoperational optimization