Director, Trust & Safety

MoonPay

Director/Sr Director of Trust & Safety leading teams to ensure customer safety at MoonPay. Collaborating with Product, Engineering, Data, Payments, and Compliance teams for strategic direction and policy logic.

Posted 4/10/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Champion platform integrity across the entire MoonPay suite of products and services.
Partner closely with Product, Engineering, Data, Payments, and Compliance to execute a collective strategy aimed at keeping our customers safe.
Lead multiple global teams, providing the strategic direction and policy logic required to protect users and the business.
Manage the end-to-end dispute lifecycle to maximize recovery and ensure compliance thresholds.
Direct company-wide responses to fraud attacks and high-priority incidents, ensuring rapid containment and resolution.
Optimize operational health by tracking and optimizing cost-per-decision across vendor and workforce stack.
Manage fraud risk across the global partner ecosystem and support a collaborative fraud intelligence network to protect the broader Web3 space.

Requirements

What you’ll need

Proven track record of leading Trust & Safety or Fraud functions in high-growth fintech or crypto companies.
Extensive experience managing multi-tiered teams and scaling operations via external Managed Service Providers.
Experience managing fraud across B2B partners and participating in global fraud intelligence networks.
Demonstrated ability to use AI/ML insights to improve operational performance and automate complex workflows.
Experience working as a primary stakeholder alongside **Product, Engineering, Data, Payments, and Compliance** teams.
Strong understanding of identity verification, payment risk (ACH, Card, Open Banking), and blockchain forensics.

Benefits

Comp & perks

💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud managementdispute lifecycle managementAI insightsML insightsidentity verificationpayment riskblockchain forensics

Soft Skills

strategic directionleadershipcollaborationoperational optimization