Mood

Outbound Phone Sales Supervisor

Mood

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Supervise a team of around 12-15 Outbound Phone Sales Representatives, providing daily support, coaching, and performance management.
  • Monitor individual and team performance to ensure sales targets, contact center KPIs, and customer satisfaction goals are met and exceeded.
  • Provide ongoing training, coaching, feedback, and career development opportunities to empower team members and enhance their sales skills.
  • Collaborate with the Customer Success Contact Center Leadership team to refine outbound sales strategies, tools, and workflows.
  • Build and maintain a collaborative, high-energy environment that aligns with Mood’s values and promotes engagement and team morale.
  • Track and report on key performance metrics, using data insights to identify opportunities for improvement and drive decision-making.
  • Work closely with other departments, including Marketing and Product, to align on customer insights and support broader company initiatives.

Requirements

  • Proven experience managing a sales or customer-facing team, preferably in a remote and/or contact center environment.
  • A strong background in sales with a demonstrated track record of meeting and exceeding targets.
  • A passion for mentoring and developing team members to reach their full potential.
  • Excellent verbal and written communication abilities, with strong interpersonal skills.
  • Proficiency with CRM tools and other contact center and sales technologies; comfortable with data analysis and reporting.
  • A solution-oriented mindset with the ability to pivot and problem-solve in a fast-paced environment.
  • A deep commitment to delivering exceptional customer experiences.
Benefits
  • Competitive salary with performance-based commission/bonuses.
  • Comprehensive health insurance package.
  • Generous paid time off and employee discounts on Mood products.
  • Fully remote—work from anywhere!
  • Opportunities for professional growth and leadership development.
  • A dynamic and inclusive work environment where creativity is encouraged and celebrated.
  • The chance to lead a passionate and high-performing team in a rapidly growing company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementperformance managementdata analysiscoachingtrainingcustomer satisfactionsales strategiesKPI monitoringproblem-solvingmentoring
Soft Skills
communicationinterpersonal skillscollaborationleadershipteam buildingengagementsolution-oriented mindsetadaptabilitymotivationcustomer focus