Director of Growth – Patient Access

Mood Health

Director of Growth & Patient Access leading and scaling client scheduling at Mood Health. Overseeing a growing team and driving client acquisition and revenue growth in mental healthcare.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Manage, coach, and scale a team of Booking Specialists (6+ and growing)
Establish performance metrics, KPIs, and accountability frameworks
Create a high-performance culture focused on conversion, speed, and client experience
Hire, onboard, and train new team members as the function scales
Own the end-to-end booking funnel—from inbound inquiry to scheduled session
Optimize scheduling workflows to improve speed-to-book and conversion rates
Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure
Monitor and improve no-show rates, reschedules, and overall booking efficiency
Operate with a sales-oriented mindset—driving urgency, follow-up, and conversion
Collaborate with Clinical Partnership teams to maximize ROI on inbound leads
Analyze funnel metrics and continuously test improvements to increase booked sessions
Identify opportunities to expand access and reduce friction in the client journey
Partner closely with Clinical, Recruiting, and Product teams to align supply and demand
Provide feedback loops on clinician availability, client demand trends, and scheduling gaps
Help shape systems, tooling, and automation to support scale

Requirements

What you’ll need

5+ years of experience in operations, sales, or customer experience, preferably in healthcare, telehealth, or high-volume service environments
2+ years of people management experience, with a track record of building and scaling teams
Strong sales and conversion mindset—comfortable owning metrics and driving outcomes
Experience with scheduling, intake, or call center operations is highly preferred
Data-driven, with the ability to analyze funnels and optimize performance
Exceptional communication skills with a balance of empathy and efficiency
Comfortable operating in a fast-paced, evolving startup environment

Benefits

Comp & perks

Competitive base salary + generous performance-based bonuses for exceeding booking goals.
Be part of a mission-driven company that’s rewriting the playbook for mental healthcare.
A collaborative, supportive culture where your work directly impacts lives every day.
Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance metricsKPIsscheduling workflowsbooking funneldata analysisconversion optimizationintake operationscall center operationsautomationclient experience

Soft Skills

coachingteam managementcommunicationempathyefficiencysales mindsetcollaborationproblem-solvingadaptabilityleadership