Inbound Phone Representative

MOO

Inbound Phone Representative at MOO assisting customers with print products through phone support. Requires problem-solving skills and a passion for design.

Posted 7/27/2026full-timeEast Providence • Rhode Island • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing human-centric customer service, with a strong focus on problem-solving and decision-making. Proficient in using Adobe Creative Suite and CRM systems like Salesforce and Zendesk to enhance customer interactions and ensure accurate order processing.

Highest-signal resume keywords

Problem SolvingDecision MakingAdobe Creative SuiteZendesk ExperiencePrint Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PhotoshopPrint KnowledgeOrder CreationFile Upload ProcessTechnical Error Spotting

Soft Skills

EmpathyProfessionalismCalm DemeanorConsultative ApproachProactive Issue Resolution

Tools & Technologies

SalesforceZendesk

About the role

Key responsibilities & impact

Deliver world-class, human-centric service via inbound phone support to MOO’s diverse customer base.
Provide expert guidance on product features, pricing, and specific artwork requirements.
Act as a MOO ambassador, guiding customers through the journey of order creation and file upload process with a consultative touch.
Have a critical eye mindset to spot technical errors, such as typos or misaligned images, before they go to print.
Maintain a calm, professional, and empathetic demeanor while problem-solving with customers, ensuring they feel confident that their order will accurately represent their brand and print as intended.
Resolve issues proactively, thinking 'outside the box' to find solutions that benefit both the customer and the business.
Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk.

Requirements

What you’ll need

Problem Solving
Decision making
Planning, Prioritizing and Process
Print knowledge
Knowledgeable in Photoshop
Adobe Creative Suite
Previous work experience with Zendesk

Benefits

Comp & perks

34 days of combined vacation and holidays
Comprehensive medical, dental, and vision coverage
Life and AD&D insurance
401(k) with company match and no vesting schedule
Dog-friendly and casual office environment
Free lunches every other week