Monte Carlo

Junior CRM Analyst

Monte Carlo

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Job Level

Junior

Tech Stack

SQL

About the role

  • Assist in planning, executing and monitoring customer-targeted marketing campaigns.
  • Configure and segment customer lists for specific campaigns using SQL.
  • Collaborate in creating content briefs and promotional materials for CRM communications.
  • Analyze customer behavior data to identify patterns and opportunities for improvement.
  • Generate reports on CRM campaign effectiveness and make data-driven recommendations.
  • Assist in maintaining and updating the customer database, ensuring information is accurate and up to date.
  • Implement data-cleaning practices to ensure data quality.
  • Collaborate on integrating different CRM and marketing automation systems.
  • Assist in troubleshooting issues related to CRM platform usage.
  • Work together with marketing, sales and IT teams to ensure CRM strategies align with company objectives.

Requirements

  • Basic experience with CRM systems (e.g., Salesforce, HubSpot, or similar).
  • Bachelor's degree in Business Administration, Marketing, Advertising or a related field.
  • Familiarity with marketing automation tools and audience segmentation.
  • Ability to analyze and interpret customer data, extracting relevant insights.
  • Knowledge of Excel, SQL and other data analysis tools.
  • Strong written and verbal communication skills to collaborate with different teams and interact with customers.
  • Ability to write clear, concise copy for email marketing campaigns and CRM communications.
  • Capacity to manage multiple tasks and prioritize activities according to deadlines.
  • Attention to detail to ensure accuracy in campaigns and analyses.
  • Basic knowledge of digital marketing, including email marketing, SMS, paid WhatsApp and sales rep scheduling, as well as market segmentation and customer retention strategies.
  • Willingness to learn new CRM tools and techniques.
  • Availability to work on-site in Barra da Tijuca, Rio de Janeiro.
Benefits
  • Meal Allowance / Food Voucher
  • Transportation voucher
  • Health insurance
  • Dental insurance
  • Happy Day
  • Casual Friday
  • Special discounts on brand products
  • Discounts at partner universities
  • Employee discount code
  • Opportunities for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLCRM systemsdata analysisExcelmarketing automation toolsaudience segmentationdata-cleaning practicesemail marketingcustomer retention strategiesdigital marketing
Soft Skills
strong written communicationstrong verbal communicationcollaborationattention to detailability to manage multiple tasksprioritizationdata interpretationclear copywritingwillingness to learncapacity to analyze customer behavior
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in MarketingBachelor's degree in Advertising