Monte Carlo

Customer Success Assistant (Junior)

Monte Carlo

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

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Job Level

Junior

About the role

  • Provide empathetic, high-quality customer support via email, WhatsApp, chat, Instagram, and Facebook.
  • Provide support to store teams for end-customer requests.
  • Respond strategically to complaints on Reclame Aqui, collaborating with internal teams to address root causes and improve satisfaction.
  • Identify improvement opportunities in the customer journey, highlighting chances for continuous operational enhancement.
  • Monitor satisfaction indicators during support interactions (post-sale and case handling) and through NPS.
  • Contribute to building long-lasting customer relationships with a focus on retention and customer delight.

Requirements

  • Bachelor's degree completed or in progress (preferably in Business Administration, Communication, Marketing, or related fields).
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office.
  • Previous customer service experience (retail or e-commerce) is desirable.
  • Familiarity with Zendesk and Blip platforms is a plus.
  • Availability to work in a hybrid model, based in Barra da Tijuca, Rio de Janeiro (RJ).
Benefits
  • Meal/Food voucher
  • Birthday day off
  • Transportation allowance
  • Medical insurance
  • Dental insurance
  • Discount on company products
  • Discounts at partner universities
  • Opportunities for career growth within the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportwritten communicationverbal communicationMicrosoft Officecustomer serviceretail experiencee-commerce experience
Soft Skills
empathystrategic responsecollaborationproblem-solvingrelationship buildingcustomer retentionoperational enhancement
Certifications
Bachelor's degree