Delivery Analyst

Monstro

Delivery Analyst detailing technical requirements for client implementations at an AI fintech platform. Liaising with clients to facilitate project success and ensure effective communication.

Posted 5/19/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $142,000 - $195,700 per yearWebsite

About the role

Key responsibilities & impact

Attend client meetings alongside the Delivery Manager, capturing requirements, decisions, and action items with precision.
Engage with client technical teams, security, IT, and business stakeholders to understand their infrastructure, security posture, and integration needs.
Document business and technical requirements clearly and comprehensively—producing clear, structured documentation that enables engineering and delivery teams to execute implementations effectively.
Identify dependencies, constraints, and risks early in the engagement and proactively escalate them.
Translate client-specific needs into technical specifications our engineering team can execute against, including any custom requirements.
Develop and maintain a solid understanding of Monstro’s architecture, product capabilities, and standard implementation patterns.
Apply this knowledge to assess client requirements and identify best-fit solutions.
Develop a deep understanding of client authentication requirements (SSO, OAuth, SAML, etc.) and security standards.
Map out integration patterns—APIs, data flows, system dependencies—and represent them visually.
Create technical diagrams (architecture, sequence, data flow) that communicate clearly to both technical and non-technical audiences.
Stay current on common enterprise infrastructure patterns, particularly in financial services environments.
Facilitate requirements gathering sessions in partnership with the Delivery Manager.
Ask the right questions to uncover unstated assumptions and edge cases.
Manage conversations with multiple stakeholders who may have competing priorities.
Synthesise input from various sources into a coherent, unified set of requirements.
Work closely with the Delivery Manager to ensure requirements inform project planning and timeline.
Partner with Monstro’s engineering team to clarify requirements and answer questions during implementation.
Escalate technical risks or requirement gaps that could impact delivery.
Contribute to continuous improvement of our discovery and documentation processes.

Requirements

What you’ll need

5+ years of experience in a technical analyst, solutions architect, business analyst, or similar client-facing technical role.
Experience working on enterprise software implementations, ideally within financial services, banking, telecoms, or similarly regulated industries with strict SLAs.
Strong understanding of integration patterns (REST APIs, webhooks, batch processing, etc.).
Familiarity with authentication and security concepts (SSO, OAuth, SAML, encryption, network security basics).
Ability to create clear technical diagrams (architecture, sequence, data flow) using tools like Lucidchart, Miro, Visio, or similar.
Excellent facilitation skills—comfortable leading meetings and workshops with senior, sometimes demanding, client stakeholders.
Strong written communication skills; able to produce documentation that is clear, structured, and actionable.
Ability to engage confidently with both technical and non-technical stakeholders.
Self-sufficient and resourceful—able to represent Monstro independently in client environments.
Ability and willingness to travel extensively to client sites (approximately 40–50%+), including potential international travel based on client and project needs.
Valid passport and ability to undertake international business travel as required.

Benefits

Comp & perks

Competitive salary
Equity
Robust benefits package, including paid health, vision, dental, and disability coverage.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical analysissolutions architecturebusiness analysisenterprise software implementationintegration patternsREST APIswebhooksauthenticationsecurity conceptstechnical diagram creation

Soft Skills

facilitationwritten communicationstakeholder engagementself-sufficiencyresourcefulnessproblem-solvingrisk managementrequirements synthesismeeting leadershipclient relationship management