Monstro

Implementation Specialist

• Own Client Implementations End-to-End: Lead the full lifecycle of client implementation projects—scoping, planning, execution, go-live, and handover to support.
• Manage project scope, timeline, resources, risks, and dependencies across multiple workstreams.
• Serve as the primary point of contact for client stakeholders during implementation.
• Ensure smooth coordination between Monstro’s product, engineering, design, and support teams and the client’s IT, operations, compliance, and business teams.
• Deliver the first implementation personally as a hands-on individual contributor before scaling the team.
• Build & Navigate Client Relationships: Develop deep relationships across client organisations—identify decision-makers, supporters, and potential blockers.
• Navigate complex enterprise environments with multiple stakeholders, competing priorities, and internal politics.
• Manage client expectations and communications throughout the engagement, including executive-level reporting.
• Secure necessary sign-offs from IT, operations, compliance, and business teams to keep projects moving.
• Build the Delivery Practice: Design and implement scalable delivery processes, playbooks, governance models, and implementation methodologies.
• Define the operating model for the delivery function as Monstro scales from initial enterprise clients to a broader customer base.
• Hire, mentor, and lead future delivery managers and analysts as the team expands.
• Continuously improve implementation approaches based on client feedback and operational learnings.
• Collaborate Across the Organisation: Work closely with the VP of Client Support to ensure a clean handover from implementation to ongoing operations.
• Partner with product and engineering to feed client requirements and implementation learnings back into the product roadmap.
• Coordinate with the go-to-market team on client onboarding and training activities.
• Contribute to pre-sales efforts where implementation expertise is needed to close deals.

Delivery Manager – Client Implementation

Analyst

• Attend client meetings alongside the Delivery Manager, capturing requirements, decisions, and action items with precision.
• Engage with client technical teams, security, IT, and business stakeholders to understand their infrastructure, security posture, and integration needs.
• Document business and technical requirements clearly and comprehensively—producing clear, structured documentation that enables engineering and delivery teams to execute implementations effectively.
• Identify dependencies, constraints, and risks early in the engagement and proactively escalate them.
• Translate client-specific needs into technical specifications our engineering team can execute against, including any custom requirements.
• Develop and maintain a solid understanding of Monstro’s architecture, product capabilities, and standard implementation patterns.
• Apply this knowledge to assess client requirements and identify best-fit solutions.
• Develop a deep understanding of client authentication requirements (SSO, OAuth, SAML, etc.) and security standards.
• Map out integration patterns—APIs, data flows, system dependencies—and represent them visually.
• Create technical diagrams (architecture, sequence, data flow) that communicate clearly to both technical and non-technical audiences.
• Stay current on common enterprise infrastructure patterns, particularly in financial services environments.
• Facilitate requirements gathering sessions in partnership with the Delivery Manager.
• Ask the right questions to uncover unstated assumptions and edge cases.
• Manage conversations with multiple stakeholders who may have competing priorities.
• Synthesise input from various sources into a coherent, unified set of requirements.
• Work closely with the Delivery Manager to ensure requirements inform project planning and timeline.
• Partner with Monstro’s engineering team to clarify requirements and answer questions during implementation.
• Escalate technical risks or requirement gaps that could impact delivery.
• Contribute to continuous improvement of our discovery and documentation processes.

Delivery Analyst

Product Designer

• Lead the end-to-end design of Monstro’s Android application—from early concepts and user flows through high-fidelity production-ready experiences.
• Design intuitive native mobile experiences across onboarding, financial workflows, AI-powered interactions, personalization, and core user journeys.
• Drive UX direction for complex, AI-powered workflows—translating technical capabilities into intuitive, trustworthy, and user-friendly mobile interactions.
• Shape and refine the core mobile product experience, making thoughtful design decisions that balance user needs, business goals, and technical constraints.
• Design high-quality interfaces, interaction patterns, and mobile-first experiences that improve usability, adoption, retention, and long-term engagement.
• Collaborate closely with product and engineering teams to bring polished, scalable Android experiences to life with a high bar for craft and execution quality.
• Establish and evolve mobile design standards, patterns, and scalable systems to ensure consistency across the platform and future mobile experiences.
• Design and iterate on high-fidelity mockups, prototypes, and production-ready interfaces using a rapid, feedback-driven design process.
• Partner cross-functionally with product, engineering, and marketing to align user experience, product direction, and brand across all mobile touch points.
• Contribute to broader mobile and product initiatives across the Monstro platform as the company and product ecosystem continue to grow.

Senior Product Designer – Mobile Apps

Product Manager

• Own strategic product areas end-to-end
• Drive product initiatives from discovery and definition through launch and iteration.
• Define priorities, sequencing, scope, and success metrics across complex product areas.
• Make principled tradeoffs in ambiguous, fast-moving environments.
• Bring structure and clarity to problems without predefined answers.
• Partner deeply with engineering, design, GTM, and leadership teams to align execution and outcomes.
• Translate customer, business, and technical constraints into actionable product direction.
• Drive alignment across stakeholders while maintaining velocity and quality.
• Act as a trusted product leader across the organization, even without formal authority.
• Help shape reliable, explainable, and scalable financial infrastructure products.
• Balance speed with rigor in a highly regulated environment.
• Ensure product decisions account for governance, operational complexity, and long-term scalability.
• Partner closely with early customers and internal stakeholders to refine workflows and priorities.
• Incorporate real-world usage and feedback into product improvements and roadmap direction.
• Help evolve the platform from early-stage adoption toward broader institutional scale.

Staff Product Manager

Frontend Engineer

• Build and own features across our React applications, delivering polished experiences for our users and clients.
• Drive architectural decisions for our frontend stack—component structure, state management, navigation patterns, and API integration strategies.
• Champion a test-driven development culture.
• Ensure our application meets accessibility standards, making our product usable for all users regardless of ability.
• Work with build tooling, bundlers, and CI/CD pipelines to ensure smooth, reliable releases.
• Partner with designers to translate vision into implementation and with backend teams to define effective API contracts.
• Mentor other engineers through code reviews, pairing, and technical guidance, raising frontend standards across the organization.

Senior Frontend Engineer

• Own the end-to-end design of critical product areas through production, ensuring high-quality, production-ready user experiences as Monstro launches.
• Drive UX direction for complex, AI-powered workflows—translating technical capabilities into intuitive, trustworthy, and user-friendly interactions.
• Shape and refine the core product experience, making clear design decisions that balance user needs, business goals, and technical constraints.
• Design high-quality interfaces and interaction patterns that improve usability, adoption, and long-term engagement.
• Establish and evolve design standards, patterns, and systems to ensure consistency and scalability across the platform.
• Design and iterate on high-fidelity mockups, prototypes, and user interfaces that prioritize user engagement and adoption.
• Partner closely with product, engineering, and marketing to align user experience, product direction, and brand across all touch points.

Senior Product Designer

Compliance

• Define and own Monstro’s regulatory posture across U.S. and international markets
• Translate evolving frameworks (e.g., open banking rules, AI governance expectations) into actionable company strategy
• Develop clear positions on topics such as:
• AI-driven financial guidance and advice boundaries
• Data usage and consumer protections
• Vendor classification within banking ecosystems
• Partner with leadership on expansion into new regulatory jurisdictions
• Design and maintain Monstro’s enterprise risk and compliance architecture
• Establish policy frameworks, risk registers, and governance processes
• Define internal controls and oversight structures appropriate for a global financial infrastructure provider
• Support board and executive risk reporting
• Partner with security and engineering leaders to define Monstro’s trust maturity roadmap, including:
• SOC 2 and future assurance pathways
• Enterprise security expectations (e.g., ISO alignment, vendor risk)
• Data governance and control standards
• Ensure Monstro’s control environment scales with institutional requirements
• Work closely with product and engineering to define guardrails for:
• Financial guidance outputs
• Model transparency and explainability expectations
• Human oversight and escalation frameworks
• Regional regulatory variations
• Serve as a credible partner to banks’ risk, compliance, and regulatory stakeholders during diligence and deployment conversations
• Support enterprise sales cycles by articulating Monstro’s risk and governance approach
• Represent Monstro in industry forums, working groups, and policy discussions as the company grows
• Help shape how regulators and the market understand responsible AI in financial services.

Head of Trust, Risk & Regulatory

Performance Marketing

• HubSpot architecture, sequences, pipelines, reporting across tiered outreach
• Google Ads and LinkedIn Ads execution, including ABM campaigns
• Marketing automation, building workflows for personalized outreach
• Research, including competitive intelligence and prospect profiling
• Campaign analytics, tracking performance across channels
• End-to-end support across all marketing initiatives
• Coordination of outreach cadence

Growth Marketing Manager, B2B Demand Generation

Content Manager

• SME content across LinkedIn and the blog, ghostwriting for executives and subject matter experts across AI, banking, governance, and technology pillars
• The flagship research reports, from structure and narrative through to final copy
• Email messaging and outreach copy that feeds directly into the pipeline engine, converting content interest into booked meetings
• Deck and website copy across persona-specific and campaign-driven mediums PR and press materials including pitches, press releases, and briefing documents for outlets including WSJ, FT, Bloomberg, and The Banker Podcast and media preparation, including talking points, briefing notes, and guest outreach copy
• Editorial calendar ownership, ensuring consistent, sequenced output across all channels