Delivery Manager – Client Implementation

Monstro

. Own Client Implementations End-to-End: Lead the full lifecycle of client implementation projects—scoping, planning, execution, go-live, and handover to support.

Posted 5/19/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $201,000 - $278,350 per yearWebsite

About the role

Key responsibilities & impact

Own Client Implementations End-to-End: Lead the full lifecycle of client implementation projects—scoping, planning, execution, go-live, and handover to support.
Manage project scope, timeline, resources, risks, and dependencies across multiple workstreams.
Serve as the primary point of contact for client stakeholders during implementation.
Ensure smooth coordination between Monstro’s product, engineering, design, and support teams and the client’s IT, operations, compliance, and business teams.
Deliver the first implementation personally as a hands-on individual contributor before scaling the team.
Build & Navigate Client Relationships: Develop deep relationships across client organisations—identify decision-makers, supporters, and potential blockers.
Navigate complex enterprise environments with multiple stakeholders, competing priorities, and internal politics.
Manage client expectations and communications throughout the engagement, including executive-level reporting.
Secure necessary sign-offs from IT, operations, compliance, and business teams to keep projects moving.
Build the Delivery Practice: Design and implement scalable delivery processes, playbooks, governance models, and implementation methodologies.
Define the operating model for the delivery function as Monstro scales from initial enterprise clients to a broader customer base.
Hire, mentor, and lead future delivery managers and analysts as the team expands.
Continuously improve implementation approaches based on client feedback and operational learnings.
Collaborate Across the Organisation: Work closely with the VP of Client Support to ensure a clean handover from implementation to ongoing operations.
Partner with product and engineering to feed client requirements and implementation learnings back into the product roadmap.
Coordinate with the go-to-market team on client onboarding and training activities.
Contribute to pre-sales efforts where implementation expertise is needed to close deals.

Requirements

What you’ll need

Proven track record delivering software or SaaS implementations into large enterprise clients—banks, financial institutions, telecoms, or government.
Ability and willingness to travel extensively (approximately 40–50%+), including frequent client-site visits and international assignments as required (e.g. Middle East, Europe).
Experience at a startup or growth-stage company that sold software or SaaS services to large enterprises—not solely large consulting or systems integrator backgrounds.
Strong project management skills with the ability to manage multiple workstreams, dependencies, and stakeholders simultaneously.
Exceptional relationship-building skills—you know how to map an organisation, find your champions, and neutralise blockers.
Comfortable operating as an individual contributor on the first engagements while thinking strategically about building a scalable practice.
Experience with enterprise clients who have strict SLAs around support, uptime, and delivery—you understand what it means to not miss a commitment.
Strong written and verbal communication skills, including executive-level stakeholder management.
Valid passport and ability to undertake international business travel as required, including maintaining any necessary travel documentation and work authorization.
International experience—managing global clients, distributed teams, or cross-border implementations.
Background in building a delivery or professional services practice from the ground up.
Experience being a player-coach: excited to do the work yourself today and build the team that does it tomorrow, while still remaining hands-on.

Benefits

Comp & perks

Comprehensive Compensation Package: Competitive salary, equity, and robust benefits package, including paid health, vision, dental, and disability coverage.

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Hard Skills & Tools

project managementSaaS implementationsdelivery processesimplementation methodologiesstakeholder managementrelationship buildingclient onboardingpre-sales effortsgovernance modelsoperating model design

Soft Skills

communication skillsstrategic thinkingteam leadershipproblem-solvingrelationship managementadaptabilitynegotiation skillsorganizational skillscollaborationmentoring