Administration

• Day-to-day administration, governance, and optimization of SUSE’s enablement technology stack
• Serve as central/main administrator for Litmos: system setup, roles, groups, permissions, course and learning path creation, certifications, system configuration, billing and subscriptions
• Upload and manage content (SCORM, videos, PDFs, assessments); coordinate with instructional designers and SMEs
• Provide Tier 1 and Tier 2 support to learners, instructors, managers, partners, and customers; create user guides and conduct training/onboarding
• Create, customize, and distribute standard and ad hoc reports for progress, compliance, and training metrics; monitor system usage
• Support integrations and automation (e.g., Dell Boomi, Clarus) and collaborate with IT and SAP Litmos support for escalations
• Administer Highspot: maintain content, govern spots, create Sales Plays, dashboards, reports, and measure content performance
• Maintain Image Relay asset library: upload, tagging, distribution, and resolve API/sync issues with IT
• Evaluate, recommend, and manage additional enablement tools; implement enhancements and plan upgrades
• Support field communications, assist with Field Memos, and monitor enablement inbox when requested

Platform Administrator

Office and Facility Administrator