Senior Manager, Technical Support
BD
Premium Support Engineer, Italian speaking
Monster
full-time
Posted on:
Location Type: Hybrid
Location: 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DockerKubernetesLinux
About the role
- Form strong business relationships with the customers at various levels of the organization and be their advocate within SUSE.
- Troubleshoot and provide accurate and timely resolution to customers’ issues
- Proactively identify issues by becoming familiar with the customer's technical and business environment while providing recommendations for resolution to these issues.
- Prevent customer issues by reviewing their SUSE environment regularly, report and correct issues per customer requirements.
- Share knowledge by writing technical documents and proactively sending helpful technical information to the customer (upcoming patches, technical news, etc.).
- Document and communicate work performed in provided systems and documents as requested.
- Deliver technical presentations and/or training to diverse audiences.
- Assist in the implementation of SUSE Linux / Rancher products / solutions in line with specific Consulting engagements.
- Participation in projects and project management as requested by the customer or SUSE.
Requirements
- Extensive experience in a technical support role, or as a system administrator for any Linux OS
- Extensive knowledge & Experience of container technology such as Docker/Kubernetes
- Expert-level knowledge of Enterprise Linux is a must
- Strong understanding of the complexities of networking
- Good knowledge of server virtualization
- Great troubleshooting skills
- Fluency in English and Italian
- Bachelor's Degree in Computer Science and/or applicable accreditation
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux OSDockerKubernetesEnterprise Linuxnetworkingserver virtualizationtroubleshootingtechnical documentationtechnical presentationsproject management
Soft skills
business relationship managementadvocacycommunicationproblem-solvingproactive identificationknowledge sharingcustomer servicetrainingcollaborationadaptability
Certifications
Bachelor's Degree in Computer Science
