Customer Success Manager

• Manage the MSP and Digital Sovereignty GTM Ecosystem, developing a deep understanding of the Ecosystem partners’ business objectives, technical landscape, and success criteria to ensure they achieve their desired outcomes with SUSE solutions.
• Lead, develop roadmap and manage the MSP Buying Program, aligning with internal stakeholders and delivery teams.
• Drive and track adoption of, and impact on, SUSE partner Ecosystem growth and overall company revenue growth.
• Develop and execute a tailored GTM Ecosystem success plan, leveraging your expert functional knowledge of ESM best practices to drive onboarding, product adoption, and consumption, demonstrating a proficient customer focus.
• Serve as a primary point of contact for the MSP and Digital Sovereignty GTM Ecosystem and MSP Buying Program, orchestrating internal SUSE resources and acting as an Ecosystem advocate to resolve highly complex technical and business challenges.
• Proactively monitor Ecosystem and Buying Program health, identify risk areas, and implement mitigation strategies to ensure partner retention and growth, making proficient decisions to support these goals.
• Conduct regular business reviews with stakeholders, showcasing value achieved, addressing concerns, and identifying opportunities for deeper engagement and expansion, supported by proficient communication skills.
• Contribute to the development of GTM Ecosystem success best practices, tools, and methodologies within the team, potentially mentoring junior team members and sharing your expertise.
• Collaborate effectively with Global and Local Sales, Support, Product, and Engineering teams to ensure a cohesive and positive partner experience, fostering proficient collaboration.
• Identify opportunities for partner advocacy and capture success stories that can be leveraged across the SUSE GTM ecosystem, showing a developing ability to innovate within your role.
• Maintain accurate and up-to-date records of MSP Buying Program adoption and growth, and GTM Ecosystem success plan progress in CRM and other relevant systems, demonstrating proficient execution and a drive for results.
• Build domain expertise in areas like Automotive, Industrial, Healthcare, Defense, Telecom and Retail.

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