Client Engagement Manager

Monotype

Client Engagement Manager at Monotype leading client engagements and ensuring delivery alignment with their needs. Collaborating with Sales, internal teams, and managing account health for major branding projects.

Posted 4/26/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and participate directly in client-facing work , including discovery interviews, compliance assessments, and font asset audits , ensuring high-quality execution across implementation engagements.
Own the financial health of your account portfolio , managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy.
Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.
Oversee delivery across multiple customers and concurrent workstreams , manage escalations and ensure quality outcomes that align with internal SLAs.
Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.
Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.

Requirements

What you’ll need

Proven experience in client delivery, ideally in a professional services environment
Strong problem solving and analytical skills
Proven leadership experience , or mentoring experience
Demonstrated strength in client relationship management, including leading QBRs and navigating escalations
Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution
Excellent presentation skills, ability to present in front of internal and external stakeholders
Familiarity with creative services, brand identity workflows, or digital asset management is a plus.

Benefits

Comp & perks

A corporate bonus will also be offered as part of this role.

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Soft Skills

problem solvinganalytical skillsleadershipmentoringclient relationship managementpresentation skillsquality executioncollaborationcommunicationescalation management