Monograph

Account Manager

Monograph

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own and execute the full upsell and expansion motion for existing accounts, including plan upgrades, add-ons, additional seats, and new product adoption.
  • Proactively identify and qualify expansion opportunities using product usage data, customer feedback, and firm growth signals.
  • Partner with Customer Success, Launch Managers, and Marketing to identify account growth opportunities and share feedback to improve the customer journey.
  • Drive adoption of new Monograph products and features—including billing, invoicing, and other tools—through consultative conversations that map customer needs to Monograph’s value.
  • Conduct targeted outreach to previously churned customers to reintroduce Monograph and win back accounts.
  • Build and maintain strong relationships with key stakeholders across architecture and engineering firms, from project managers to firm owners.
  • Maintain accurate records of opportunities, pipeline, and forecasts in CRM (HubSpot/Salesforce).
  • Help design, test, and refine Monograph’s upsell playbook—defining what works, what converts, and what drives customer retention.
  • Contribute to ongoing process improvement, reporting, and lead routing to help scale the expansion motion.

Requirements

  • 3–6 years of experience in SaaS account management, expansion sales, or customer growth roles with a quota component.
  • Proven track record of driving upsell and cross-sell revenue within an existing customer base.
  • Experience working cross-functionally with Customer Success, Product, and Subscriptions teams.
  • Strong commercial acumen and comfort navigating renewal terms, usage data, ROI, and multi-stakeholder sales cycles.
  • Proficiency in CRM tools (HubSpot, Salesforce) and usage analytics platforms (ChurnZero preferred).
  • Excited by the challenge of building a new motion—comfortable oscillating between strategy and execution to scale what works.
  • Familiarity with AEC (architecture, engineering, construction) firms or project-based professional services is a plus.
Benefits
  • 🎭 Innovative engineering and product culture
  • 💰 Early-stage well-funded company
  • ❤️ Inclusion and diversity as a company priority
  • 🌡 100% premium coverage on our healthcare plans for employees and their families
  • 🦷 Dental & vision coverage for employees and families
  • 🖥 New laptop & equipment
  • 🏋🏻‍♀️ Wellness Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
upsellcross-sellcustomer growthaccount managementusage data analysisprocess improvementpipeline managementforecasting
Soft Skills
relationship buildingcommercial acumenconsultative sellingstrategic thinkingexecution