Support Services Manager

Monogram Health

. The Support Services Manager will play a critical role in ensuring that Monogram Health has the most up-to-date clinical data for our member census and allows for accurate, evidence-based care and quality management.

Posted 4/21/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Support Services Manager will play a critical role in ensuring that Monogram Health has the most up-to-date clinical data for our member census and allows for accurate, evidence-based care and quality management.
They will report to the Director of Clinical Integration and will be charged with leading a growing team of clinical support services personnel.
Leadership, day-to-day management, feedback, and professional development of support services teams.
Driving high performance and prioritizing work using reporting, dashboards, and data analytics
Responsible for ensuring clinical support team members update patient records accurately and consistently utilizing standard processes
Generating and managing reports, dashboards, and data analytics related to patient information
Lead or participate in special projects
Create a work environment that fosters professional development for employees and encourages empathy and compassion toward patient care

Requirements

What you’ll need

High school diploma required
Bachelor’s Degree or equivalent leadership experience in health administration or operations management preferred
Minimum of five (5) years in the healthcare industry which includes three (3) years of previous leadership experience
Experience managing a team of remote employees
Experience in value-based healthcare system preferred
Ability to coach, develop, and lead teams
Technology proficient with the ability to quickly learn and use a variety of EMR and reporting platforms
High comfort level with the change, ambiguity, and fast pace typically experienced in a startup environment
Service-mindset for Monogram patients and team members

Benefits

Comp & perks

Comprehensive Benefits - Medical, dental, and vision insurance
employee assistance program
employer-paid and voluntary life insurance
disability insurance
health and flexible spending accounts
Competitive compensation
401k with employer match
financial wellness resources
Paid holidays
flexible vacation time/PSSL
paid parental leave
Work life assistance resources
physical wellness perks
mental health support
employee referral program
BenefitHub for employee discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsreportingdashboardspatient records managementclinical data managementvalue-based healthcare

Soft Skills

leadershipteam managementcoachingprofessional developmentempathycompassionservice mindsetadaptability

Certifications

Bachelor’s Degreehealth administrationoperations management