Sales Development Representative
MongoDB
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MongoDBOpen SourceSFDC
About the role
- Triage inbound warm inquiries to MongoDB and qualify them for the sales team or redirect to proper support channels
- Respond to inbound inquiries via website chat, phone, and contact us forms
- Serve as the first point of contact, uncovering and qualifying new opportunities and establishing support needs
- Collaborate with marketing and marketing ops to ensure timely and effective follow up to inbound leads
- Generate pipeline quickly and effectively through discovery and qualification
- Deliver meaningful outreach sequences to establish contact and follow up with multiple stakeholders
- Understand multiple business units to redirect queries in a customer-centric manner
- Contribute to the wider Inbound Strategy through continuous feedback and suggesting solutions to improve customer experience
Requirements
- Self-motivated with a team player mentality
- Previous experience in a chat support or online customer interaction environment preferable
- Excellent listening, verbal and written skills (English); additional language proficiency is a plus
- Strong process mindset and organization skills
- Strong attention to detail and time management
- Strong communication skills dealing with high volume of leads and following up with multiple stakeholders
- Proficiency in using chat platforms, CRM systems, and other relevant software applications is a plus
- Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs and priorities
- Expectation to contribute to the wider Inbound Strategy through continuous feedback and suggesting solutions
- A self-starter with a track record of hitting and exceeding goals
- Desire to work in a fast-paced and high growth environment
- Passionate about cutting-edge technology with aptitude to learn new IT software products quickly
- Strong and progressive academic background (Bachelor’s or Master’s Degree) preferred
- Proven track record of success in sales, business development, or customer-facing roles in target-driven environments preferred
- Familiarity with database, web server, and open source technology preferred
- Working experience with Salesforce.com preferred
Benefits
- Great Earning Potential
- Welcoming and inclusive workplace – Meet MongoDB’s Employee Affinity Groups
- Continuous career development
- Sales Bootcamp
- Internal mentor and buddy program cross-departmentally
- Fertility assistance
- Generous parental leave policy
- Accommodations for individuals with disabilities during application and interview process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chat supportcustomer interactionsalesbusiness developmentcustomer-facing rolesdatabase technologyweb server technologyopen source technologyCRM systemsSalesforce.com
Soft skills
self-motivatedteam playerlistening skillsverbal communicationwritten communicationorganization skillsattention to detailtime managementadaptabilitygoal-oriented