Client Services Representative
Moneycorp
full-time
Posted on:
Location Type: Hybrid
Location: Gibraltar • 🇬🇮 Gibraltar
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
- Collaborating with colleagues across departments to fix problems
- Tracking down information for colleagues in various business areas
- Ensuring all customer communications are logged appropriately and referred to other business units where required
- Taking personal ownership over the customer experience
- Ensuring customers receive great service and leave satisfied
- Handling customer escalations where needed and resolve complaints appropriately and in line with policy
- Organizing and diarising client follow ups
- Maintaining records of all client contact to a high standard
- Ensure company procedures and high standards are followed at all times
- Ensure CRM is up to date whenever necessary and always
- Ensure all trigger events are used as opportunity to update client records Including documentation and information
Requirements
- Experience in a Customer Service/middle office role would be great, but not a necessity if you’re a quick learner
- Having worked via telephone, email and face to face is desirable but not essential
- Excellent English, written and verbal is essential
- Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcommunicationinitiativeownershipescalation handlingorganizationrecord keepingcollaborationsatisfaction