Workplace Technology Analyst

Moneybox

Workplace Tech Analyst providing tech support for Moneybox's employees in a hybrid work environment. Actively solve technical issues and maintain essential hardware and resources.

Posted 5/10/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute:
Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.
Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover
Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions.
Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre.
Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options.
Lend a hand with project work, providing support whenever extra resources are needed.
Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers.
Keep our meeting rooms in top shape with regular checks and proactive monitoring.
Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps.
Maintain a well-organised and secure inventory of our laptops and other tech equipment.

Requirements

What you’ll need

A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company.
Has a genuine interest in technology and using it to help people work effectively
Naturally personable, great communicator who has a passion for their work and the people they work with
Knows how to have fun whilst maintaining a professional outlook
Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password
Comfortable working across both Mac and Windows environments
Basic knowledge of iOS and Android devices
Ability to describe technical fixes in an easy-to-understand way
Logical thinker
Ability to work independently with minimal guidance
Experience with troubleshooting technical issues and keeping support tickets updated
Fluency in English.

Benefits

Comp & perks

Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving, collaborative, and inclusive company culture
Mission + Functional team socials every 8 weeks
Company pension scheme
Company bonus scheme
Hybrid working environment
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan (cashback on visits to the dentist & opticians etc.)
Cycle to work scheme
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays with additional days added with length of service.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supporthardware maintenanceticketing systemsdocumentationproblem-solvinginventory managementtechnical resolutionsservice level agreementsself-service options

Soft Skills

communicationactive listeningpersonableindependent worklogical thinkingteam collaborationadaptabilitycustomer servicepassion for technologyprofessionalism