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About the role
Key responsibilities & impact- Support the creation and submission of regulatory returns such as the Lifetime ISA bonus and Pension Tax Relief claims.
- Support the identification and resolution of data gaps or inaccuracies related to our annual returns.
- Help document and improve key processes owned by the team.
- Help to maintain customer facing product literature and tools (such as Key Features Documents, KIID’s and illustrations).
- Help resolve complex queries and complaints such as interest calculations, ISA voids and anomaly reports.
- Support the adoption and embedding of AI related reform.
- Participate in internal committees and groups which oversee the operation of our products.
- Help to shape and enhance the team's ways of working.
Requirements
What you’ll need- Proven ability to absorb and apply complex information.
- Excellent communication skills.
- Relishes the challenge of helping to define the operating model of a relatively new team.
- Interested in app-based financial services.
- Interested in AI innovation and practical adoptions of new technology.
Benefits
Comp & perks- Opportunity to join a fast-growing, award-winning and super ambitious company
- Work with a friendly team of highly motivated individuals
- Be in an environment where you are listened to and can actually have an impact
- Thriving collaborative and inclusive company culture
- Company pension scheme
- Company bonus scheme
- Hybrid working environment
- Home office furniture allowance
- Personal Annual Learning and Development budget
- Private Medical Insurance
- Health Cash Plan – cashback on everyday healthcare like dental and opticians
- Cycle to work scheme – spread the cost of a new bike and accessories
- CycleSaver – save on bike-share subscriptions and have a more sustainable commute
- Wellhub subscription to a variety of gyms and wellbeing apps
- Enhanced parental pay & leave
- 25 days holiday + bank holidays with additional days added with length of service.
ATS Keywords
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Soft Skills
ability to absorb complex informationexcellent communication skillsproblem-solvingprocess improvementcustomer serviceteam collaborationadaptabilityanalytical thinkingattention to detailconflict resolution