CRM Executive
Moneybox
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist in executing and iterating of end-to-end CRM lifecycle programs, including email, in-app messages, push notifications, and on-platform messaging.
- Collaborate with the CRM Lifecycle Manager to execute the lifecycle roadmap across Wealth, Savings and Homebuying, ensuring ongoing monitoring, evaluation, and optimisation of all activities.
- Utilise data and segmentation models to deliver targeted messages to the right users, at the right time, through the most effective channels.
- Assist in preparing and distributing post-campaign performance reports, recommending actionable insights for continuous improvement.
- Contribute and implement A/B tests to continually improve campaign effectiveness through structured testing plans.
- Utilise data and segmentation models to deliver targeted messages to the right users, at the right time, through the most effective channels.
- Support channel measurement for automated campaigns and help report on performance and impact. Collaborate closely with Marketing, Product, and Insight teams to ensure alignment and effective execution of automation comms.
Requirements
- 2-3 years of relevant CRM experience in a consumer-facing environment
- Basic knowledge of HTML and CMS systems preferred, but not essential.
- Hands-on experience using CRM platforms, such as Braze, to build and execute campaigns.
- Ability to translate customer needs and insights into a meaningful, actionable strategy.
- Capable of building data infrastructure and designing experiments with key stakeholders to generate actionable insights.
- Experience in project managing multiple work streams and able to prioritise effectively.
- Able to take a highly detail-orientated, diligent, and methodical approach.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM lifecycle programsA/B testingdata segmentation modelscampaign performance reportingHTMLdata infrastructureproject management
Soft skills
collaborationattention to detaildiligencemethodical approachstrategic thinking